Contact information

CONTACT INFORMATION

We’re here to help.

Whether you have a question about an order, a product, a pre-order, shipping, or our physical store, our team at K TCG BACOLOD will be happy to assist you.

K TCG BACOLOD

Physical Store & Online Store

📍 Address
Hervias Heritage Square
Burgos Ave, Barangay Villamonte
Bacolod City, 6100
Negros Occidental, Philippines

Customer Support

📧 Email: ktcg.bacolod@gmail.com

📞 Phone: +63 916 257 9868

Store Hours

Wednesday – Sunday
2:00 PM – 9:00 PM

Monday – Tuesday: Closed

Please note that customer support response times may vary outside our regular store hours.

Online Orders

For questions regarding an existing order, please include your order number in your message so our team can assist you as quickly as possible.

For issues involving damaged, incorrect, or missing products, please refer to our Refund & Return Policy and provide the requested photos and/or videos.

Pre-Orders

For pre-order questions, please include:

Your order number;
The name of the pre-ordered product;
Your question or request.

Please note that release dates provided for pre-order products are estimates and may be subject to delays or multiple shipping waves.

International Customers

K TCG BACOLOD accepts orders from selected international destinations.

For international shipping questions, customs inquiries, or delivery issues, please contact us with your order number and destination country.

K TCG BACOLOD
Hervias Heritage Square
Burgos Ave, Barangay Villamonte
Bacolod City, 6100
Negros Occidental, Philippines

Email: ktcg.bacolod@gmail.com
Phone: +63 916 257 9868

We look forward to serving you.

K TCG BACOLOD — Trading Cards & Collectibles